Privacy Policy
Last updated: 31 May 2020
Ancient Trails LLP (hereafter referred to as “Ancient Trails”, “we”, “us”, or “our”) recognises the importance of maintaining traveller's privacy (hereafter referred to as “you” or “your”).
We value your privacy and appreciate your trust in us. This Privacy Policy describes how we treat user information collected through www.ancient-trails.com and through our online and offline customer channels.
By visiting and/or using our website, you agree to this Privacy Policy.
Ancient-trails.com is a property of Ancient Trails LLP, an Indian Company registered under Section 12(1) of the Limited Liability Partnership Act, 2008 having its registered office at 387/1, Vinayak Apartments, Narayan Peth, Near Modi Ganpati Temple, Pune – 411030, Maharashtra.
Information We Collect
Personal information. We might collect your name, email, mobile number, phone number, address, Date of Birth, Anniversary Date, Aadhar details, PAN details, Passport details, IP address, food preferences, health details relevant to your tour and other information required to provide our services.
Payment and billing information. We may collect your billing name, billing address and payment method when you make a booking. We do not collect your Credit/Debit Card or Net Banking credentials directly on our website.
Information you post. We may collect information you post publicly on our website or social media platforms associated with Ancient Trails.
Other information. We may collect information such as your IP address, browser, operating system, device, referring website, pages visited and time spent on our website.
How We Collect Information
We collect information directly from you when you enquire about a tour, make a booking, contact us by phone or email, or interact with our website.
We may also collect information passively using tools such as Google Analytics, cookies and similar technologies.
We may receive certain information from third-party services when you interact with integrated features on our website.
Use of Your Personal Information
We may use your information to process bookings, contact you, respond to enquiries, improve our services, personalise your experience and provide travel-related communication.
We may also use information for security, analytics, transactional communication and marketing activities where permitted by law.
Photographs taken during tours may be used on our website, social media or branding material for promotional purposes.
Sharing of Information With Third Parties
We may share information with service providers who help us process bookings, payments, accommodation, transportation, communication and other travel-related services.
We may also share information with event organisers, business partners or government authorities where necessary or required by law.
Information may also be transferred as part of a merger, acquisition, restructuring or sale of all or part of our business.
Email Opt-Out
You can opt out of receiving promotional emails by contacting unsubscribe@ancient-trails.com.
Even if you opt out of promotional messages, we may continue sending transactional communication regarding your bookings, payments or tours.
Third Party Sites
Our website may contain links to third-party websites. Ancient Trails does not control these websites and this Privacy Policy does not apply to their privacy practices.
Log Files
Ancient Trails may use standard server log files. Information may include IP addresses, browser type, Internet Service Provider, date and time, referring pages and other website usage information.
Cookies and Web Beacons
Ancient Trails may use cookies to store visitor preferences and understand how visitors use our website. This helps us improve the website and user experience.
Grievance Officer
In accordance with applicable Information Technology laws, the details of our Grievance Officer are:
Mrs. Kavita Gokhale
275, Shaniwar Peth, 1st Floor, Shree Gauri, Opp Shaniwar Peth Police Chowky, Pune 411030
Phone: +91 7272900202
Updates to This Policy
From time to time, we may update this Privacy Policy. Any material changes will be published on this page as required by law.
Jurisdiction
Any dispute arising under this Privacy Policy shall be governed by the laws of India.
Consent
By using our website, you consent to this Privacy Policy and agree to its applicable Terms & Conditions.














